iShout Hosting & IT respects your privacy and is committed to protecting the personal information we collect and handle through our website, hosting services, support systems and related business operations.
This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you use our website or purchase services from iShout Hosting & IT.
1. Information We Collect
We collect information that is reasonably necessary to provide and manage our web hosting, domain, email, website, IT and related services.
This may include:
- Your name, business name and contact details
- Your email address, phone number and billing address
- Account login details and customer account information
- Payment and billing information
- Domain registration details, where required
- Support ticket messages, emails and service requests
- Technical information such as IP addresses, browser type, device information, server logs, DNS records and usage data
- Information about the services you order, manage or use through iShout Hosting & IT
We may also collect information when you contact us, submit a form, request support, create an account, make a payment, or use our hosting and website services.
2. How We Use Your Information
We use your personal information to provide, manage and improve our services.
This includes using your information to:
- Create and manage your hosting or customer account
- Process orders, invoices and payments
- Register, renew or manage domain names
- Provide web hosting, email hosting, DNS, website and IT support services
- Respond to support requests and customer enquiries
- Maintain security, prevent fraud and troubleshoot technical issues
- Send service notices, renewal reminders and important account updates
- Improve our website, systems and customer experience
- Comply with legal, tax, accounting and regulatory obligations
We do not sell your personal information. We do not share your personal information with third parties for their own marketing purposes without your consent.
3. Customer Website and Hosting Data
As a web hosting provider, iShout Hosting & IT may store or process data that you upload, create or manage through your hosting account, website, email service or related systems.
You remain responsible for the content, files, databases, emails and personal information you collect through your own website or online services.
Where we access customer hosting data, we do so only where necessary to provide support, maintain services, investigate technical issues, protect system security, comply with legal obligations, or as otherwise authorised by you.
4. Payment Information
Payments may be processed through secure third-party payment providers. iShout Hosting & IT does not generally store full credit card details on our own systems.
Payment providers may collect and process payment information in accordance with their own privacy policies and security standards.
5. Disclosure of Information
We may disclose personal information to trusted third parties where required to provide our services or operate our business.
This may include:
- Hosting infrastructure providers and data centres
- Domain registrars and registry operators
- Payment processors and billing platforms
- Email, support ticket and communication providers
- Software and security service providers
- Professional advisers such as accountants or legal advisers
- Government, law enforcement or regulatory bodies where required by law
Some service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled securely and appropriately.
6. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Security measures may include password protection, access controls, server security, software updates, backups, monitoring, encryption where appropriate, and other technical and organisational safeguards.
However, no online service, website, server or email system can be guaranteed to be completely secure. By using our services, you acknowledge that transmitting information over the internet carries inherent risks.
7. Data Breaches
If we become aware of a data breach involving personal information, we will assess the situation and take appropriate steps to contain, investigate and respond to the incident.
Where required under Australian privacy law, we will notify affected individuals and the Office of the Australian Information Commissioner if a data breach is likely to result in serious harm.
8. Cookies and Website Tracking
Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, remember preferences and improve our services.
Cookies are small files stored on your device by your browser. You can control or disable cookies through your browser settings, although some website features may not work properly if cookies are disabled.
We may also use analytics or performance tools to help us understand how visitors use our website.
9. Third-Party Links
Our website may contain links to third-party websites, platforms or services. We are not responsible for the privacy practices, security or content of third-party websites.
You should review the privacy policy of any third-party website or service before providing personal information to them.
10. Accessing and Correcting Your Information
You may request access to the personal information we hold about you. You may also ask us to correct information that is inaccurate, outdated or incomplete.
To request access or correction, please contact us using the details below. We may need to verify your identity before responding to your request.
11. Retention of Information
We keep personal information for as long as reasonably necessary to provide our services, manage accounts, meet business requirements, resolve disputes, maintain records, and comply with legal, tax and regulatory obligations.
When information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, business practices, legal requirements or operational needs.
The updated version will be posted on our website. Continued use of our website or services after changes are published means you accept the updated Privacy Policy.
13. Contact Us
If you have any questions, concerns or requests about this Privacy Policy or how your personal information is handled, please contact us:
iShout Hosting & IT
Website: https://www.ishout-hosting.com.au
Email: [email protected]
Location: Queensland, Australia
If you are not satisfied with our response to a privacy concern, you may contact the Office of the Australian Information Commissioner.
