Network Status

Service Status Information and Network Announcements

Email Delivery Delays (Resolved)

Affecting Server - Sydney | Priority - Low

We are currently experiencing issues with our MailChannels cluster which may cause some delays or deliverability problems. MailChannels are investigating the issue and we expect to have a resolution ASAP. Bounce back emails will need to be resent when problem is resolved. Thanks for your patience in advanced.

11:35am 10/11/2017
We believe this is now resolved, however, there is a large queue the system is currently processing.
We expect this to be back to normal within the next 30 minutes.

Date - 10/11/2017 10:48 - 10/11/2017 11:36

Last Updated - 10/11/2017 11:36

All Servers - Server Maintenance & Reboot (Resolved)

Affecting Server - Sydney | Priority - Critical

An update for Xen has been released to address a vulnerability where a buggy or malicious HVM guest can crash the host or read data relating to other guests or the hypervisor itself. Xen Versions 4.1 and above are affected. All servers require patching and rebooting.

Date - 02/10/2014 23:59 - 03/10/2014 01:35

Last Updated - 06/10/2014 03:36

Name Server 2 Upgrade ( (Resolved)

Affecting Server - Sydney | Priority - Low

Name Server 2 Upgrade ( is in the process of been upgraded. There will be no outages during this process.

Date - 22/08/2014 21:41 - 23/08/2014 10:00

Last Updated - 22/08/2014 21:43

DDOS (Resolved)

Affecting Server - Sydney | Priority - Medium

VOCUS have notified us that there is a DDOS going on with them, and their providers. The upstream network teams are working on sorting this all out. This means that client using our services out of Australia or using Telstra/Optus/AAPT will see some slowness, packetloss. All other providers will not be effected. (Note not all Telstra/Optus/AAPT clients will be effected by this)

Updates will be posted once we know more from VOCUS NOC

The DDoS has been mitigated by our upstream transit provider. Vocus Operations will continue to monitor the interconnect. 

Connectivity to Australian routes have returned to normal.

Date - 18/07/2014 13:10 - 30/07/2014 13:12

Last Updated - 30/07/2014 13:11