Portal Home > Knowledgebase > Email > Viewing Spam Experts Filter Incomming Email Logs

Viewing Spam Experts Filter Incomming Email Logs

incomming logs, email logs, email filter logs

  1. Login to iShout Hosting client portal area and click on “Services”.
  2. On the righthand side click the arrow >.
  3. Scroll down to “Manage Your Email” and click “Manage”
  4. Scroll down to "incoming" and click "Logs"
  5. In the "Query Rules" panel, set the rule you would like to use to find emails in the logs. I this example we are using the default "Timestamp of 1 week". On the right-hand side click "Show Results".
  6. The spam filter will return the list of all emails from the last week.
    1. In the "Main class" collumn, emails are marked as "not-spam", "spam", "phishing", and "un-sure". "un-sure" emails are sent to junk folder.
    2. In the "Status" collumn, emails are shown as to whether they're delivered to the inbox or quarantined.
  7. Click the drop-down button to view the actions that can be made to email or tick each email to bulk action. Email can be whitelisted or blacklisted.
  8. To set a rule, in the local-part field is the first part of the email address before the @ that the email is going to ie info@example. The Address field is the person that is sending the email.

For more information regarding incoming email logs and rules, please view the documentation here https://documentation.solarwindsmsp.com/spamexperts/documentation/Content/C_Domain%20Level/incoming/incoming-log-search.htm


Also Read