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Remote Access and Control

Remote support, Remote help, Remote control

  1. For remote access help, go to https://ishout.screenconnect.com/ 
  2. Enter to code we provide you and click the blue arrow.
  3. The file will download and needs to be clicked on to executed.
    1. In chrome click “Keep” and click open file.
    2. In Edge click open file.
  4. The file will download a few more components and once complete, we will have remote access to carry out the support request.
  5. Once the remote session ends, the remote connection will be removed and uninstalled automatically.